At Resolution Counseling Center, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with applicable regulations, including the A2P 10DLC messaging requirements.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and other details you provide when booking services, filling out forms, or contacting us. Communication Information: Messages, inquiries, and responses to SMS or email campaigns.
Usage Data: Information about how you interact with our website or communication channels, such as IP address, device type, and browser.
2. How We Use Your Information
Your information is used to:
Provide and improve our services.
Respond to your inquiries and requests.
Send appointment reminders, service updates, and promotional messages (with your consent).
Ensure compliance with regulations governing A2P messaging.
3. A2P Compliance
To comply with A2P regulations, we:
Only send messages to users who have opted in to receive communication. Include clear opt-out instructions in all SMS communications. Protect your data and adhere to carrier guidelines for approved messaging.
4. Data Sharing
We do not sell or rent your personal information.
5. Data Protection
We implement security measures to safeguard your information from unauthorized access, alteration, or disclosure. However, no transmission method is entirely secure, and we cannot guarantee absolute security.
6. Your Choices
You can: Opt out of receiving SMS or email communications by following the instructions in the message or contacting us. Access, update, or delete your personal information by reaching out to us.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or other appropriate channels.
By engaging with Resolution Counseling Center and our services, you agree to the terms outlined in this Privacy Policy.